1. Cancellation Policy

24 hours or 7 days. If you cancel at least 24 hours in advance, you will receive complete refund. Store credit is given. The 7 day policy applies to a group reservation with over 6 people.

2. Rain or Stormy Conditions

A rain forecast does not necessarily cancel an event or a reservation.Strong wind and likely showers will cancel an event or close the boathouse

Please check in with a phone call or email. If cancelled, we may 1) reschedule the event to another day, 2) give you a store credit, or 3) give you a full refund.

3. Make a reservation

You will be served ahead of walk-in customers.  Unused hours can be credited back.

4. Hiring a Guide/ Based On Availability

Our guides are familliar with the incoming outgoing tides, water trails, and boat traffic. They can provide you with the most pleasant kayaking experience.The guide will always give you tips on basic skills to make this a fun trip.

Kayak guide: $25/hr plus kayak rental Walk-in Rental

5. Hours of Operation

Summer: We  are open every day in summer. Some days and weekends are quite busy (especially during holidays and Birdfest) We may run out of kayaks temporarily. However, we can usually put you in a kayak after a short wait. Customers with reservations always insures you of kayak availability. Winter: Limited walk-in hours are available on the weekend: noon-4pm. By reservation only.

6. Arrival Time

30-60 minutes before any guided trip for check in. This allows you plenty of time to check, get fitted for your kayak, organize gear, park and use the restrooms.

7. Checklists

For a checklist of what we provide, click here (pdf).
For a checklist for what we recommend that you bring, click here (pdf).

8. People Bringing Their Own Kayaks

For people with their own kayaks, you will need a reservation, need to check in, and sign our waiver. Trip fees will be discounted.

9. Gratuity

Gratuity appreciated by the guides.

10. Saftey Policy

Children must be 4yrs. of age to be in a kayak.